Dialpad Named Official AI-Powered Contact Center Provider of the Denver Broncos
Multi-year partnership puts Agentic AI to work for Broncos fans 24/7/365: instant answers and instant actions on one
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Dialpad, the AI platform for customer experience, today announced it has been named the Official AI-Powered Contact Center Provider of the Denver Broncos. This is more than a contact center. Dialpad gives the Broncos an Agentic AI platform that works around the clock, helping resolve fan issues, answer questions, and take action for fans, whether it’s gameday at Empower Field at Mile High or 3 a.m. in the offseason.
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Most fan questions don’t wait for business hours, and now they don’t have to. Unlike legacy systems built to route and answer, or bot-only vendors built to deflect, Dialpad is built to help resolve customer issues. Its autonomous AI agents can handle inquiries as they come in across phone, web chat, and messaging, delivering fast answers and actions such as: guiding fans through ticket purchases and transfers, surfacing parking and gate information, handling lost and found, looking up schedules, and routing fans to where they need to go. When a person is the better answer, the AI hands off to a live agent with full context preserved, so fans pick up right where they left off, no matter who answers.
“Fans don’t keep business hours, and neither should the answers they get,” said Craig Walker, co-founder and CEO of Dialpad. “We didn’t build a bot to deflect questions; we built one unified, Agentic platform where AI agents and human agents work hand in hand to resolve issues in real time, 24/7/365. Because they share a single data layer, every time a person resolves something the AI couldn’t, the AI learns from it and gets better. For the Broncos, that means a fan can buy a ticket, find their gate, or get a question answered instantly, any hour of any day. And the experience keeps improving over the life of the partnership.”
The deployment spans the full Dialpad platform (Dialpad AI agents, Dialpad Connect, Dialpad Sell, and Dialpad Support) across fan engagement, gameday service, and internal operations, all on one system rather than a stack of stitched-together tools. Because AI agents and human staff work on a single platform with a shared data layer, the AI learns from the team’s best agents and gets smarter with every interaction, creating a feedback loop that bot-only vendors structurally can’t match. Autonomous AI agents take on high-volume, repeatable requests like parking, schedules, ticketing, and lost and found, freeing human staff to focus on the moments that matter most. Season Ticket Members are identified in real time and routed directly to their assigned account manager, turning a service interaction into a relationship moment rather than a closed case.
The same Agentic automation runs across web chat: AI agents resolve knowledge base and FAQ questions instantly, escalate to human agents intelligently when needed, and log every conversation automatically, so context is never lost and the experience keeps improving over time.
“Innovation is a key pillar for the Denver Broncos, and we’re excited to partner with Dialpad to enhance how we engage with and support our fans,” said Daniel Brusilovsky, Denver Broncos Chief Technology Officer. “Dialpad enables us to better serve all of Broncos Country while providing valuable insights that help us continuously improve every interaction.”
The agreement grants Dialpad official partner status through the 2030 season, covering the full arc of the Broncos’ next chapter, on and off the field.
Dialpad brings together AI-powered customer communications, autonomous AI agents, real-time insights, and enterprise integrations in one unified platform built for the Agentic era to stop answering and start resolving. Dialpad also supports integrations with Microsoft Dynamics, Microsoft Teams, Salesforce, Zendesk, Google Workspace, and more.
To learn more about Dialpad, please visit: https://dialpad.com.
About Dialpad
Dialpad is the AI platform for customer experience, providing real-time AI solutions since 2018. Dialpad’s all-in-one solution understands your business and acts on your behalf, getting smarter with each interaction. Our customers are uniquely able to understand their customers, improve customer experience, increase operational efficiency, and build a lasting competitive advantage. Dialpad’s agentic AI resolves issues, advances deals, and clears busywork, handling routine customer inquiries automatically while working seamlessly alongside human agents on complex issues. Market-leading brands including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Visit dialpad.com to learn more.
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